Frequently Asked Questions (FAQ) – OZKAYA STORE LLC1. What materials are your vases made of?FAQOur vases are crafted from high-quality materials including glass, ceramic, metal, and mixed media. Each material is selected for durability, visual appeal, and suitability for different interior styles.2. How should I care for my vase?Glass: Rinse with warm water, use vinegar for mineral deposits, avoid abrasive tools.Ceramic: Wipe with a damp cloth, use mild soap for interior cleaning, avoid soaking unglazed ceramics.Metal: Wipe with a soft cloth, use mild soap or polish if needed, avoid leaving water inside for long periods.3. Can I use my vase for both fresh and dried flowers?Yes. Glass and ceramic vases work well with both fresh and dried arrangements. Metal vases are ideal for dry or artificial flowers to prevent water-related tarnishing.4. Do you offer shipping internationally?Yes, we ship to most countries worldwide. Shipping costs and delivery times vary depending on location. Detailed information is provided at checkout.5. What is your return/refund policy?We offer a 30-day return policy for unused or damaged products. Please contact our support team at support@ozkayastorellc.com for assistance with returns or refunds.6. Can I customize a vase?We occasionally offer limited custom design options. Please reach out to us at support@ozkayastorellc.com with your request, and we will guide you through the possibilities.7. How long will it take for my order to arrive?Processing typically takes 1–3 business days. Shipping time depends on your location and chosen shipping method. Tracking information is provided once the order is shipped.